Your information
Privacy policy
Last updated: October 2026
This policy explains how Nettoyage Prestige Montréal (“we”) handles the personal information you send us through the site, by email or by phone, in accordance with Quebec’s Act respecting the protection of personal information in the private sector (Law 25).
Who is responsible
The organization responsible for your personal information is Nettoyage Prestige Montréal, Montreal (Quebec), Canada.
For any question about this policy or your rights: nettoyageprestigemontreal@gmail.com or +1 514-298-2232.
Information we collect
When you use the quote form, we receive your name, phone number, email address, the type of service requested and the message you write.
If you contact us directly (call, text or email), we keep the information you choose to share so we can follow up on your request.
The site does not create accounts, process payments or ask for identification documents.
How data is sent
The site form does not store your data on a server. It opens your email app with a prefilled message to our address. You then send the message yourself.
The site host may generate ordinary technical logs (IP address, browser type, pages viewed) for operation and security.
Purposes
We use your information only to answer your quote request, schedule a service, get back to you and, where applicable, follow up on a job.
We do not sell your personal information and do not use it for targeted advertising.
Retention and sharing
We keep your information as long as needed to handle your request and meet our legal obligations, then we delete or anonymize it.
It may be accessible to our team and, if needed, to providers who help us run the site or email, only to the extent required for those services.
Cookies
We do not currently use advertising cookies or third-party analytics. Your browser or the host may set strictly technical cookies related to how the site works.
Your rights
You may request access to your information, its correction or deletion, and withdraw your consent for future communications, subject to legal obligations.
To exercise these rights, write to us at the address above. You may also file a complaint with Quebec’s Commission d’accès à l’information (CAI).
Changes
We may update this policy. The date at the top of the page shows the version in effect.